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Citizen's Charter


The Citizen's Charter is a written charter of the people's right to services. This reflects the hopes and aspirations of the people and creates opportunities to improve the quality of existing services. The Citizen Charter ensures timely delivery of services to service recipients. Increases transparency, accountability and dynamism in the administration of service delivery authorities. Mutual trust between service recipients and providers is enhanced through the Citizen Charter.


 

LGED's main responsibilities:

প্র Formulation, implementation and monitoring of rural infrastructure development;

Maintenance of rural infrastructure;

Formulation, implementation and monitoring of growth center / hat market development;

Provide technical assistance to Unions and Upazila Parishads;

Small water resource development planning, implementation and monitoring;


Implementation and monitoring of infrastructure development programs of various ministries;

 


LGED's departmental main activities

 

 

Rural Infrastructure Urban Infrastructure Development of small scale water resources
Road construction / reconstruction / rehabilitation

Bridge / culvert construction / reconstruction

Construction of Union Parishad building

Construction of Upazila Parishad Complex

Development of agriculture, fish and animal resources.

Infrastructure maintenance

 

Plantation program
Construction of dams, switch gates and rubber dams.

Canal excavation, re-excavation

Flood control, dam construction / reconstruction

To provide all kinds of technical assistance to Upazila Parishad, Local Government Institutions.
 

 

Acceptance and disposal of service related complaints

If the service described in the Citizen's Charter fails to provide within the stipulated time without reasonable cause, the concerned victim can complain in writing to the service providing authority. The service providing authority will settle the matter within 15 (fifteen) days of receiving the complaint. If the complainant is not satisfied with the decision of the service provider authority, the controller of the service provider authority can appeal to the next higher authority. The Appellate Authority shall settle the complaint within 15 (fifteen) days of receipt of the appeal and give written instructions to the Service Providing Authority.


                                                                                                                           Signed:

                                                                                                                 Upazila Engineer

                                                                                                                      Rupsa, Khulna